Customer
rewards

Rewards and incentives for acquisition, retention and loyalty

Consumer expectations are increasing all the time – they’re getting wise to me-too incentives, so your rewards need to be relevant, accessible and exciting (to them). More to the point, they also need to deliver a return on your investment.

Choice, relevancy and timeliness are the key ingredients for any reward initiative. Here's a quick snapshot of some of the ways we can help you engage customers and boost your business.
 
Acquisition   Membership incentives, corporate gifting, irresistible on-pack offers, refer a friend promotions
Retention   Reduce churn and consolidate relationships: say ‘Thank you’, ‘Welcome back’ or ‘We’re sorry’ with the right gesture at the right time
Growth   Drive incremental and ‘indulgence’ sales to existing customers; cross-sell and up-sell
Loyalty   Surprise and delight, renewal incentives, membership incentives
 
For ideas, expertise and insight into achieving your campaign or strategic goals, feel welcome to contact us for a chat.

Or keep scrolling for more reward inspiration!
Increasing customer retention rates by 5% increases profits by 25-95%
Source: Red Reichheld, Bain & Company, inventor of the net promoter score
Grass Roots supplies over £300 million in rewards every year 
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