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News, views and inspiration

Shared experiences create lasting memories, and inspire the feel-good factor, which – in the case of employee benefits and rewards – can enhance your reputation as an employer
Posted: 12/13/2017 12:18:45 PM | with 0 comments
Whatever your relationship is with your customers, you know that it’s not what you think, but what they think – and do – that matters. We surveyed over 1500 UK consumers this autumn, and here’s what we found.
Posted: 11/30/2017 11:35:40 AM | with 0 comments
‘Tis the season of goodwill, which means it’s time to think about how you’ll be giving the people in your business something to show your appreciation.
Posted: 11/26/2017 7:00:00 AM | with 0 comments
There's no point pretending that things never go wrong, it's usually your front line staff who have to pick up the pieces and make things right with your customers. But how do they do it? Here are four key questions you should be asking.
Posted: 9/20/2017 5:05:43 PM | with 0 comments
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